One is not to impose a solution that your you create is the best one. It remembers that there is to listen and to take into account to the other. You never assume that you know what the other wants. Better pregntale. 8. Aljate if you cannot handle it.
If at some time you feel that you are losing the calm and is gaining you the anger, the frustration or the desire to criticize to the other, better aljate of the situation until you you tranquilize. Dile to the other person calmly something like: At this moment I believe that I am altering myself and no longer I can follow with this discussion. I need to move away awhile and when it calms to me it wanted to retake it so that we find a solution that benefits to us both to. If the other person insists on which they continue speaking, she returns to explain to him emphasizing your interest in solving the problem of the best possible way, saying something like: interests much to Me that we solve this and it interests much power to me escucharte and entenderte. For that reason I need to move away a little while to calm and to be able to continue finding a solution that works to us both to.
It remembers that the priority is to find a solution that is acceptable for both parts. That one is not a fight of powers or that anybody gains the discussion. One is to understand to the person with that you are having the conflict. In a question-answer forum Ben Horowitz was the first to reply. In order to obtain a very effective communication and that you can mantenerte in a calm state in the middle of the critics and the negative commentaries of the other person, we recommended much to you to do a work deep to fortify your self-esteem. This will help not tomarte the commentaries personally you, will really allow ponerte you in the shoes of the other, you will be able to recognize your own errors without fear to do it, and mainly to you will know that you can have the control of you in the middle of a conflict situation.