The Ecenta AG explains the gradual implementation of contact center on the basis of customer examples projects from planning to commissioning. In the connection, experts from SAP show how the practical application of CRM solutions increase customer satisfaction and customer loyalty is strengthened. Finally demonstrates Verint how professional and easy staff scheduling the most important resource in the contact center is used as effectively as possible and, like at the same time, the satisfaction of customers and employees is growing. Howard Schultz can provide more clarity in the matter. Visit the SAP info day for contact center solutions on May 6 at SAP in Walldorf. The participation is free of charge.

Sign up now already: Sonja Zimmer,, telephone + 49 (0) 351 4811-6722. About ecenta AG: Ecenta a product and consulting company, is on the challenging realisation of projects in the Areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. ecenta, due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise, program was recorded. It is the headquarters of ecenta AG in Walldorf. The global company, which employs about 250 people, also maintains offices in the United States, Singapore, Malaysia, Sweden, Australia, Chile and Spain. Contact: ecenta AG Altrottstrasse 31 69190 Walldorf Joachim Schellenberg Tel. + 49 6227 73 1540 eMail: Internet: